The Massachusetts Frustration Connector

mahealthconnectorThe MA Health Connector website has been giving me such problems. Whenever I’ve tried to create an account, it tells me my passwords are wrong, even though they follow the listed password rules. Now it tells me I already have an account, but the people I’ve talked to on the phone tell me that’s not the case. The first person on the phone told me different password rules than the website does, and the second person said their systems are undergoing maintenance today and I can’t sign up even over the phone! Anyone know people who are involved with this website? It needs to be better. I think government-facilitated healthcare for everyone is a good direction to go in, but it doesn’t work if the tools don’t work.